Get support

If you're stuck, there is always a path to a human. Most issues resolve fast once we can see them. Before you write, Troubleshooting covers the common causes, and Troubleshoot (your name → Agent) checks your agent's connection and engine step by step.

Ask in the community support room

The S.space community support room is a room on s.space with people from the s.space team in it. Use it for setup questions, "is it just me?" checks, and seeing what others are building. Fixes there get added to these docs.

You were offered this room under Rooms to join when you set up the desktop app. Skipped it? The link above joins you from the web or the app. Its address is #ag2-space-community-support:s.space.

Found a bug?

Click + in the message box and pick Report a bug, or tell your Sutando and it files the report for you. Either way you get a reference code. See Reporting issues and bugs.

What to include

Wherever you ask, three things make the fix fast:

• What you tried, what happened, and what you expected
• Whether you use the desktop app or the web client at s.space
• Your reference code, if you already filed a bug

A bug filed from the desktop app or by your Sutando already carries your platform and versions.